Emirates Announces New Service to Carry Electronic Devices on US Flights


Recently, US authorities passed a new rule to ban the carry of electronic devices on the US flights from the Middle East destinations. In order to minimize inconvenience to passengers, Emirates Airlines will introduce a flexible service which enables customer to use their electronic devices such as laptops and tablets until just before they board their US flights.

Under the new service, Emirates customers bounding to US via Dubai will be able to use their laptops and tablet devices on the first part of their journeys and during the transit time in Dubai. However, the passengers must declare and should hand over their laptops and other banned electronic devices before boarding the US flights. The devices will be packed into the boxes with care, loaded into the aircraft hold, and will be returned to the customers after reaching the US destinations. However, this is a complimentary service for customer delight and will be implemented from 25 March.

Passengers should be aware that there will be detailed search of all cabin baggage on all US direct flights from Dubai. Therefore, they should ensure that their electronicdevices are packed into the checked baggage in the first instance.

Sir Tim Clark, President Emirates Airline said: “Our aim is to ensure compliance with the new rules, while minimizing disruption to passenger flow and impact on customer experience. Our new complimentary service enables passengers, particularly those flying for business, to have the flexibility to use their devices until the last possible moment.Once on board they can still stay connected on their mobile phones.”

He also added: “Our historical data shows that on Emirates’ US flights, 90% of passengers using our onboard mobile and Wi-Fi connectivity services do so via their smart phones. Only 6% connect via their laptops, and 4% via their tablets. That is not to say that other passengers are not using their devices offline, but perhaps the silver lining to this is that they can now justifiably give themselves a break from their devices, enjoy our onboard service and catch up on the latest movies, music, and TV box sets that we have on offer.”

This new service will benefit the passengers while ensuring the implementation of the latest restrictions on electronic devices in the cabin. The airlines will deploy more staff at the airport to assist the passengers particularly in the first days of the new rules being implemented.

The security rule issued by US Transportation Security Administration (TSA) does not apply to the passengers travelling on Emirates’ US flights via Athens and Milan or Emirates flights to/from any other destination.

About Emirates Airlines:

Touted to be the largest airlines in the Middle East, Emirates flights fly over 1500 flights per week. Emirates airlines online booking is available for over 150 destinations across 142 cities in 80 countries from its main hub at Dubai International Airport. Currently, Emirates Airlines fleet size is a whooping 230 aircrafts, primarily of wide-body planes like the Airbus A380s and Boeing 777.

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